Terms of Service

1. About MatchMate

MatchMate is operated by Frederico Coelho, based in Portugal. MatchMate is an app for organising your own football: creating a game, joining someone else's, waiting for a space when a game is full, following players, joining communities, chatting and rating the people you have played with.

MatchMate provides software, not managed sports sessions. We do not organise your matches, book or run facilities, supervise games, employ organisers, supply referees or equipment, verify every participant or venue, or collect game fees. Arrangements at a match are between the people attending.

By using MatchMate, you agree to these Terms.

2. Who can use MatchMate — 18+

MatchMate is for adults aged 18 and over. You provide your date of birth when you register. We do not routinely check identity or age documents, so we rely on your declaration. If we become aware that an account belongs to someone under 18, we close it.

3. Your account

Keep your details accurate and your credentials secure. You are responsible for activity on your account except where we are at fault. Do not impersonate anyone, share your account or create an account on someone else's behalf.

4. Games and hosts

The user who creates a match is its host. Hosts set the date, time, location, format and capacity, decide who may join, and can edit, remove players or cancel. People who joined are notified when significant details change.

Games may be public, visible to followers, invitation-only or for members of a community. Only approved Organisers may publish public matches.

Hosts are users, not MatchMate employees. They supply the game information and we do not independently verify it.

5. Waitlists and reserved places

Hosts may enable a waitlist for full games. The order is first come, first served; neither hosts nor MatchMate can reorder it. When a space opens, the next person receives a time-limited offer to accept before it passes to the next person. A place under an active offer is reserved; being on a waitlist is not the same as having a confirmed place.

6. Organisers

Organiser is an optional status for users who regularly host games. We review applications and may suspend or remove the status.

It is not a certification. It does not mean that we have verified the person's identity, insurance or background, or that they are our employee, agent or partner. Organisers must comply with the Organiser Rules.

7. Communities

A community is a group with an owner. Owners set their own rules, which must not conflict with these Terms, decide who joins, can remove members and moderate community chat. Community games are visible to its members.

If the owner deletes their account, the community is closed rather than erased so members can retain relevant history.

8. Content and conversations

Your content remains yours. You authorise us to store and display it within MatchMate as needed to operate the app.

Do not post illegal, hateful, harassing, threatening, sexually explicit, deceptive content or other people's private information. Do not use match or community chats for spam or advertising.

We do not routinely read or pre-moderate chat. We may remove content or restrict accounts that break these rules.

9. Ratings

After a game, you may rate people you played with. A public average appears only after at least three ratings. Written comments are not public; they are sent to us.

Ratings express user opinions, not factual claims by MatchMate. Do not use ratings to retaliate; report concerns through the reporting tools.

10. Reports, blocking and moderation

You can report a profile, match, community or message, and block another user. Blocking prevents the two of you from seeing one another.

We review reports and may issue warnings, remove content or a player from a game, withdraw Organiser status or close accounts. We keep records of decisions and reasons.

If you believe something is illegal, rather than simply breaking our rules, use the separate “Report illegal content” path under Settings, Privacy & Safety. This is a formal notice processed differently from an ordinary user report.

11. Sport, venues and personal responsibility

Football involves genuine injury risks. You decide whether you are fit to play and remain responsible for your health, insurance and equipment.

Follow venue rules. We do not inspect venues, supervise games, provide first aid or arrange insurance for you.

In an emergency, call 112 in Portugal or your local emergency number. MatchMate is not an emergency service.

12. Third-party services

MatchMate relies on third-party services including Supabase for hosting, database and authentication; Expo for app distribution and notifications; Google Maps Platform for maps, places and directions; and Apple or Google sign-in when selected. Their own terms apply to their services. Our Privacy Policy explains relevant data processing.

13. Disclaimers and limits on liability

MatchMate is provided as available. We cannot promise uninterrupted, error-free service or guarantee that any match will take place, every player will attend or a venue will match its description.

To the extent the law permits, MatchMate is not responsible for users' independent acts, no-shows, misconduct, sports injuries, venue issues or money exchanged between participants.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including death or personal injury caused by our negligence, intentional wrongdoing, or mandatory consumer rights under Portuguese and EU law.

14. Suspension and account deletion

You may delete your account in Settings at any time. The Privacy Policy explains what happens to your data.

We may suspend or close accounts that violate these Terms or Safety Rules, or where required by law. Where possible, we explain why.

15. Changes

We may update these Terms. For material changes, we ask you to accept the revised version in the app before continuing. Minor corrections that do not change what you accepted do not require a new acceptance.

16. Governing law

Portuguese law applies and Portuguese courts have jurisdiction, without removing mandatory consumer protections that may apply in another EU country where you live.

17. Contact

You can reach us at matchmate.app.support@gmail.com.