MatchMate / INFORMATION & SUPPORT
Safety and Support
Everyone deserves a welcoming and respectful game.
Updated 8 September 2026
Before a match
Confirm the start time, venue, venue rules and any charges with the host. Take care when meeting new people and avoid sharing unnecessary personal or financial information.
During the game
Respect other players and the venue rules. Sport carries physical risks. In an emergency, call 112 in Portugal or your local emergency number.
Reporting and blocking
You can report people, matches, communities or messages in the app and block users. For potentially illegal content, use the specific option under Settings, Privacy & Safety.
Contact us
For non-urgent assistance, email matchmate.app.support@gmail.com.